Privacy Policy
When Do We Collect Information?
TIMCO may collect information about you when you do any of the following:
- Access or browse our Website.
- During the account application process.
- Order TIMCO products or services.
- Communicate with us via e-mail, telephone, fax or other manner (e.g., social media).
- Request or register to receive information about our products or services.
- Meet face to face or hand over your business card at a trade show, exhibition, corporate event, meeting, conference, PR event, training or any other event.
How Do We Collect Your Personal Information And Why?
At TIMCO we know that protecting your privacy is important and we are fully committed to handling the information we collect from you in a secure and responsible manner. Any questions relating to this privacy policy should be sent to: datacontroller@timco.co.uk.
We have written this Privacy Policy to explain:
- When we collect information.
- What type of information we collect.
- How we collect information.
- How we use information.
- How long we keep information.
- With whom we share information.
- The steps we take to protect your information.
- How to correct any inaccuracies in the information.
We do not collect personally identifiable information, except when you specifically and knowingly disclose such information. This information is generally collected when you order our products or services, register your business or branch, fill in surveys, enter promotional events (including competitions), correspond with us, discuss a service issue on the phone, sign up to receive TIMCO product and service updates or when we meet with you at meetings or events. If you disclose your personal information, we will only store and use such information that we need to meet your requests and our legitimate business objectives, including, where you have consented, providing you with information about products and services that we consider may be of interest to you. We primarily use your personal information as is necessary to provide the service contracted between us as well as to provide you with an improved and customised online experience and service. We may also use this information for marketing purposes subject to your express consent.
Product Purchases
When purchasing through the Website, we employ a registration process which requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address or other personal contact information). If you choose not to provide your personal contact information at the point of collection, you will not be able to purchase products through the Website.
Personal Contact Information
We use your contact information to complete and support your purchases from us, to facilitate and improve your use of the Website, to communicate with you (including sending marketing communications) and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about special deals offered. This information may be disclosed to our staff and to third parties involved in the completion of your transaction and the delivery of your order.
Credit Card Information
When you order any product, you may be redirected to a third-party payment gateway service to provide your credit card information including the credit card number, card security code (also called CVV2, CVC2, CIDcode), the expiry date and the billing address. The third-party payment gateway service is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) for payment processing.
Correspondence
If you contact us by telephone, e-mail, fax or letter with feedback, comments, questions or for any other reason, we may keep a record of that correspondence and collect your personal information to process your enquiries, respond to your requests and improve our services.
How Do We Collect your Non-Personal Information and Why?
We automatically collect certain non-personally identifiable information each time you visit the Website. We may use cookies, tags, server logs and other technology to acquire or store this information. We collect this anonymous information so that we may better understand how people are using the Website and to improve the overall quality of our users’ online experience.
Cookies
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our Website. For information on the cookies we use and the purposes for which we use them, please read our Cookie Policy.
Access to Information
If you have any cause for complaint about our use of your personal data TIMCO will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of Personal Data in accordance with the principles contained in this Policy within 30 days of receiving a complaint. Please contact us via datacontroller@timco.co.uk.
The Data Controller
TIMCO House
Green Lane
Wardle
Nantwich
Cheshire
CW5 6BJ
or for customers in Ireland:
The Data Controller
Old Train Station
North Road
Monaghan
H18 YK54
If you have any cause for complaint about our use of your personal data TIMCO will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of Personal Data in accordance with the principles contained in this Policy within 30 days of receiving a complaint. Please contact us via datacontroller@timco.co.uk.
If we are unable to help, you have the right to lodge a complaint with the Information Commissioners’ Office. https://ico.org.uk/concerns/ Under certain circumstances, TIMCO may be required to disclose your personal data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.